CONTACT US

If you have any questions or concerns, please do not hesitate to contact us.

We would love to hear from you, contact us on:

Email: service@alychic.shop

If your order has purchased transportation insurance, it can protect your rights and interests.

To help you receive compensation as soon as possible, please follow the steps below:

I. Claims Procedure
If your package fails to be delivered successfully, please contact the insurance company directly to register a claim.



Claim registration website: https://resolve.seel.com/

Information required for registration:

Your order number (usually starts with "TT" followed by five or six letters and five digits. If you can't find it, please contact us.)

Contact phone number / Email address

II. Claims Process

Open the registration website, enter the order information and go to the order details.

2. Click on "Report an Issue" in the middle to enter the registration page.

3. Click on "My item(s) was lost", select the lost item, submit the relevant information and event description (the information file can be left blank), and fill in the receiving account.

Once the registration is completed, the insurance company is expected to compensate you within three days.

III. Refund Timeframe
The insurance company will process a full refund for you within 3 working days after you complete the registration. The refund will be returned to the payment account you used when applying for the policy.

Warm Reminder


If you encounter any issues during the claims process, please reply to this email and we will assist you in communicating with the insurance company.

To expedite the claim process, please complete the registration as soon as possible within 7 days after receiving this email.

We are well aware of the inconvenience and trouble caused by the loss of your package. We sincerely apologize to you. We are very grateful for your understanding and cooperation. We will continue to strive to improve our service quality to prevent such situations from happening again.

Wish you a happy life!